Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.
You’re on a long trip from San Francisco to Belize.
You have a layover in Houston.
You’re tired. So you wander into the nondenominational chapel and have a quick nondenominational lie-down.
The next thing you know, a man is kicking you in the head.
That’s the story told by Lindsay Urbani to KPRC-TV. She said the event occurred last Saturday.
“I immediately got up and asked the person why he had did [sic] that,” she said.
She claims he told her she wasn’t allowed to sleep there and then proceeded to roll out a prayer mat and begin praying.
Which, to some, might seem like unholy sanctimoniousness.
Next, she says, she repeated her inquiry as to why he’d kicked her.
She claims he told her that he didn’t want her to miss her flight.
What, you might wonder, does this have to do with United? Well, it seems the man then put his jacket on and went back to work for the airline.
Urbani took a couple of pictures of him from behind as he left.
The airline did, however, offer this statement: “We have spoken with Ms. Urbani, and we are very concerned by the experience she shared with us. We are urgently reviewing the matter internally to further understand what happened. The employee has been suspended while we review the incident.
Those of life-addled disposition will insist that this is one more person trying to take advantage of the new anti-airline atmosphere — one largely caused by the airlines themselves.
United, in particular, has been dogged by a putrid image after dragging a bloodied paying passenger, Dr. David Dao, off a flight — all because he refused to be bumped.
Just last week, video emerged of a United employee pushing a 71-year-old customer to the ground and appearing to knock him out cold. That was from 2015. Now, though, the case takes on a renewed energy.
But for her part, Urbani says she feels violated. She insists that the man’s alleged actions ruined her vacation and that she can’t sleep.
How, though, can she prove what happened? One big difference between many of the accusations currently laid against airlines is the presence of video evidence.
Still, Urbani now has an attorney.
That’s rarely a good sign for an airline.