Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.
We’ve been here before and we didn’t like it.
Since then, bumping passengers has become far less common. Which doesn’t mean, however, that the police are no longer called upon.
According to passenger Lindsey Babb, he stayed in there for around 30 minutes.
Perhaps inevitably, police were called.
“That’s when I started to take video footage,” Babb told the Chronicle. “That’s when I knew something was really wrong. Officers began to bang on door, and they actually broke the door down to get the man out of there.”
It seems the whole thing was a touch chaotic.
Babb says that the officers didn’t seem to be in control of the man. He was both topless and extremely wet.
And then the man apparently decided to resume sitting in his seat.
You might think that the airline — and the police — had very little choice here.
As one of the officers explains to the man on the video, if the captain wants you off, you’re off.
And, unlike the Dao incident, the passenger seems to have provoked the incident all by himself.
Why, then, might some passengers be angry? Well, they think they should have been allowed off the plane before the manhandling occurred. Explained Babb:
The man in front us tried to exit the plane and got yelled at. He was not nicely asked, [the Flight Attendants] said, ‘Anyone who is out of your seats get back in your seats now, remain in your seats.’
Some might find this understandable. Once you let people off the plane, you have to account for them all over again.
Perhaps the airline didn’t count on the man being so reluctant to leave.
Babb, though, insisted on YouTube that there was “absolutely no safety protocol demonstrated for the passengers on board.”
I contacted Alaska Airlines to ask for its view and will update, should I hear.
The airline did tell Fox News: “The flight crew contacted law enforcement to remove the passenger. The flight departed about two hours late. We sincerely apologize to our guests for the inconvenience.”
Babb says her daughter was shaken by the incident.
She also claims she was offered vouchers and reimbursement, but hasn’t heard from the airline since the incident.
Ultimately, however, it seems that the airline calling on the police was a genuine last resort.